Currently, Samsung does not have a recall in place for any of its refrigerator models when it comes to the ice maker issue. Page 52: 3-23) Flex Zone Light Disassembly and Reassembly 3-23) Flex Zone Light Part Name How To Do Descriptive Picture 1. The 'smart things' app on my Samsung phone found the fridge right away--from there I can set the temp of the freezer and fridge, turn the ice-maker off, and even troubleshoot if there's an issue. Ice makers are faulty and Samsung knows it. Instead, consumers must conduct “hands-on maintenance and repair,” alleges the complaint. Remove the cover Flex zone lamp ( ) by a flat-blade screwdriver. they either have condensation build up on them, or they leak at the rear of the unit. 9. It looks like ice is getting stuck while it tries to fall into the bucket below but there is always a big chunck of ice up top, just stuck there. Our Samsung French door refrigerator won't dispense ice Again! The Samsung ice maker class action lawsuit contends that the appliance maker refuses to fix the problem or replace the defective units. Remove the screw from the Duct Tray-ice. We have 6 home visits in these 2 years on the 2016 model. Discover the latest features and innovations available in the 35 3/4 inches x 70 inches, 28 cu. Has Samsung figured this unit out and is it reliable. I have a super fancy Samsung smart kitchen, including the fridge with the screen. ft. Food Showcase 4-Door French Door Refrigerator in Stainless Steel. 4.4 (904) ... We are replacing our 2016 Samsung 4 door unit with this newer model because of ice maker and electronic issues. Ice is stuck, jammed again. jeff 8/16/2020 the issue is the ice maker. With a flat blade screwdriver, push the duct to the right and remove it from the locking tab. Find the perfect Refrigerator for you! The ice maker on the fridge keeps freezing! 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